Delete your Lockd In account and data
Policy draft. Deletion handling and provider retention are still being verified before Play submission.
Request deletion without the app
- Email lockdin@staylockd-in.com with the subject Lockd In account and data deletion.
- If possible, send from the email associated with your Lockd In account. Say whether you want your login account deleted, your partner-related data deleted, or both. If you used partner features without a login account, explain that so support can arrange a safe way to identify the records.
- Support may ask you to verify ownership before acting. Never email your password, authentication token, partner PIN or code key.
If the email link does not open, copy lockdin@staylockd-in.com into your email app. This page does not submit a request automatically. Tf.Tech handles requests sent to that address.
Delete within the app
Open Settings → Account → Delete account and confirm. This deletes your service account email, name, password hash and associated device sign-ins. You can also remove your partner using Remove partner in the partner settings. Partner deletion needs a successful service connection; contact support if it cannot be completed.
What deletion covers
- Login account: account profile, password hash and associated device sign-ins.
- Partner records: partner setup, links, encrypted key, messages and related requests are separate from the login account. Include them in your request if you want these deleted too. Login-account deletion alone does not remove them.
- Local information: deleting the online account does not erase sessions, profiles or history on your phone. Use the app’s local deletion controls for that. Uninstalling clears private data on that phone but does not send an online deletion request.
- Security/operational records: audit entries are stored separately and require support handling for removal. Applicable identifiable entries are included in verified deletion requests. Hosting/email-provider logs and backup copies follow the providers’ own retention processes; support can explain their handling.
Timing
Tf.Tech completes verified deletion requests within 30 days after ownership is verified. We will confirm what was deleted and explain any provider-held copies or information outside our control. If you cannot access your account email, contact support to discuss another way to verify ownership.
Read the Lockd In privacy policy for the information used by the app.